Shayne Elliott, CEO of ANZ, recently testified before a parliamentary committee, using statistics to refute the notion that consumers are passively making their loan payments in the face of rising interest rates.
Half of ANZ customers had called the bank to renegotiate their house loan, according to a report from the Australian Broadcasting Corporation. In response to inquiries about the lack of competition in the banking industry, Elliott stated that 50 percent of his clients (including new loans that have come to ANZ externally) engaged the bank to lower the mortgage interest rate they were paying on Wednesday in front of the House of Representatives economics committee in Canberra.
Mortgage payments increased due to rising interest rates, and household budgets have also been strained by a high cost of living.
According to Elliott, some customers were having trouble as borrowing prices increased due to rising interest rates, but the majority of borrowers had shown resilience and were "managing their way through" the current financial pressures.
Only six out of every $1,000 in its portfolio of Australian home loans, according to him, were more than 90 days past due. The head of the bank provided three justifications for the resilience: high rates of employment, sizable savings reserves and strict credit criteria that have maintained prudent lending.
“Let's remember price is only one factor here,” he said. “Not all lines are the same, not everybody's circumstances are the same, which is their financial strength.”
Roughly 70 percent of people are also ahead on their mortgage payments, with many paying more than necessary because interest rates fell during the pandemic, causing many customers to pay more than they had to.
The resilience was overall weak, and the bank saw a "modest increase" in the number of customers seeking assistance as a number of Australian households were also having trouble making their payments.
Elliot also explained his stance on the three percent serviceability buffer, claiming that loosening lending requirements would only benefit a small number of the bank's clients.
The customer's ability to make payments at three percent above the market interest rate is stressed-tested in order to safeguard borrowers in the event that the economy or their financial situation deteriorates.
